Refund policy

Porta Leather conducts a thorough quality check prior to dispatch to ensure that you receive a quality handcrafted leather product.

Refund requests need be reported to Porta Leather at admin@portaleather.com.au within 7 days of receipt of your purchase.  Please note refunds are not accepted for incorrect choice or if you change your mind and refunds will only be issued if an item is deemed to be defective, damaged or if you receive the wrong item. 

To be eligible for a return and refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.  If a dust bag was included with your purchase this must also be returned with your item. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at admin@portaleather.com.au and you will guide through the return process. Items sent back to Porta Leather without first requesting a return will not be accepted. 

I will notify you once your return is received and inspected , and let you know if the refund was approved.  If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at admin@portaleather.com.au.